FAQ


Below is a list of questions which are frequently asked by our clients. Note that if your question is not answered here, then please feel free to contact us at any time.

How will I be paid for my vehicle?

The most secure and convenient way to pay you for your vehicle is with an electronic bank transfer directly into your bank account. If you would prefer to receive a cheque just let us know and we can arrange this.

Why can’t I have cash for my car?

For security reasons it is simply not safe or practical for our collection team to carry large quantities of cash.

What happens if I have outstanding finance on my car?

We will settle any outstanding finance on your vehicle as part of the transaction. Due to ‘Data protection’ laws you may have to obtain your settlement in writing on our behalf. If you wish to settle the finance yourself we will need written confirmation of payment from your finance company prior to us paying for and collecting the car. If you owe more on your finance than the sale price of the car you will need to pay us the balance prior to us collecting the car.

I do not have a V5 registration document?

For us to buy your car, we will need your original V5 document (the car must be registered in your own name and address). If you do not have a V5 document you can obtain one by filling in a form V62 which are available to download from the DVLA or alternatively you can pick one up at the post office. You will need to send this form and the appropriate fee to DVLA, Swansea, SA99 1AR. A new document will be issued to you within 3-4 weeks. We can still buy your car without the V5 but we will retain some of the money due to you until we receive it.

My Insurance has expired, how can I get my car to one of your branches?

The law has now changed for car insurance, it is illegal to own a vehicle which has no insurance unless it is declared as SORN and kept off the public highway.

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